Terms of use
These Terms of use (“Terms”) govern access to the website lw.fleurlamont.com and the Lamont Works product (together, the “Service”).
The Service is provided by Fleur Lamont Ltd (“we”, “us”), company number 15762771, registered in England and Wales. Registered office: 82A James Carter Road, Mildenhall, IP28 7DE. Operations around Cramlington, Northumberland. General contact: [email protected]. Privacy / data protection: [email protected] (see also our Privacy notice).
By using the Service you agree to these Terms. If you do not agree, do not use it. If you use the Service on behalf of a business, you confirm you are authorised to bind that business.
1. What Lamont Works is
Lamont Works is software that helps owner-run firms and operators with administrative and AI-assisted work: drafting, organising operational records, and routing actions through human review. The product is designed so that significant outbound or binding actions can be approved by a person before they leave your control.
Access to accounts may be invite-only or otherwise limited while the product is early. Features may change as we develop the Service.
2. Accounts
- Keep login credentials confidential and use a strong password (and MFA where offered).
- You are responsible for activity under your account.
- Provide accurate information needed to operate the account.
- Tell us promptly if you suspect unauthorised access.
3. Acceptable use
You must not:
- use the Service for unlawful purposes, or to harm others;
- send spam or unsolicited bulk messages, or use the Service to breach anti-spam, privacy, or advertising laws;
- attempt to disrupt, probe, or break the Service or related systems;
- upload malware or content you do not have rights to use;
- misrepresent your identity or affiliation in a way that deceives others;
- resell or provide the Service to third parties except as we agree in writing.
You are responsible for how you use AI drafts and for checking content before send, publish, or any commitment to a customer or counterparty.
4. Your content
You retain ownership of content you submit to the Service (leads, documents, messages, drafts, and similar “Customer Content”). You grant us a limited licence to host, process, transmit, and display Customer Content solely to provide and improve the Service, including sending relevant fragments to AI or integration providers you use through the product.
You confirm you have the rights and lawful bases needed for Customer Content you put into the Service (including personal data about your customers and contacts).
5. Our intellectual property
The Service software, branding, documentation, and site design are owned by Fleur Lamont Ltd or our licensors. You may not copy, modify, reverse engineer (except to the extent the law allows), or create derivative works from the Service except as these Terms allow.
6. AI outputs — important limits
- AI-generated text and suggestions can be incomplete, biased, or wrong.
- Outputs are not legal, tax, financial, medical, or other professional advice.
- You must review and approve material before relying on it or sending it externally.
- We do not guarantee that any particular model, tool, or connector will remain available.
The Service’s governance features (approvals, provenance, event history) support human control; they do not remove your responsibility for what you ultimately send or decide.
7. Third-party services
The Service may depend on third parties (hosting, email, AI models, calendars, messaging, payments). Their terms and privacy practices apply to their processing. We are not responsible for outages or changes by those providers beyond what we can reasonably control.
8. Availability and changes
We aim for reliable uptime but do not promise uninterrupted Service. We may modify, suspend, or discontinue features with reasonable notice where practicable. Early or pilot access may be less stable than a mature commercial release.
9. Fees
If you purchase a paid plan, fees, billing cycle, and taxes will be stated at purchase or in an order form. Unless stated otherwise, fees are non-refundable except where UK law requires. We may change pricing with notice before the next billing period.
10. Suspension and termination
We may suspend or end access if you breach these Terms, create security or legal risk, or if the Service is discontinued. You may stop using the Service at any time. On termination, your right to use the Service ends. Sections that by nature should survive (including intellectual property, AI limits, liability, and governing law) continue.
Reasonable requests for export or deletion of Customer Content after termination are handled as described in our Privacy notice, subject to legal retention needs (including audit records).
11. Disclaimer
To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of uninterrupted operation, fitness for a particular purpose, or error-free AI output.
12. Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited under English law.
Subject to that, we are not liable for indirect or consequential loss, loss of profits, loss of data (except where caused by our breach of duty and not recoverable from backups under your control), or business interruption arising from use of the Service.
Our total aggregate liability arising out of or relating to the Service in any twelve-month period is limited to the greater of (a) the fees you paid us for the Service in that period, or (b) £100 if no fees were paid.
13. Privacy
How we handle personal data is described in our Privacy notice, which forms part of your understanding of the Service.
14. Changes to these Terms
We may update these Terms by posting a revised version on this page and updating the “Last updated” date. Continued use after the effective date constitutes acceptance of the revised Terms. If you do not agree, stop using the Service.
15. Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may seek injunctive relief in any jurisdiction to protect our intellectual property or confidential information.
16. Contact
Fleur Lamont Ltd (company number 15762771)
Registered office: 82A James Carter Road, Mildenhall, IP28 7DE, United Kingdom
Operations: Cramlington, Northumberland
[email protected]